The Spark of Innovation

This week was one of those weeks where I had the opportunity to witness one of the most personally rewarding things in my job and the greatest reason that I do what I do – I saw that spark that lit up my customer’s world. We were sharing a narrative of how we could go about […]

What gets measured gets done!

One of the most important activities I like to take my teams through is planning or once called victory planning (thanks Jay Tyler). For those of you that know me or worked with me will understand…..for those of you that haven’t, I will share a few ideas. The planning process is a minimum full day exercise, bottoms […]